MOTIVATING EMPLOYEES AND...

MOTIVATING EMPLOYEES AND CUSTOMERS

MOTIVATING EMPLOYEES AND CUSTOMERS

CONCEPT:

In 99% of organizations, eight in ten employees do not care about the organization and will jump ship at the least opportunity. Same with customers. Why? Poor Motivation. Motivation is an important part of the business leader’s job. Good morning from the CEO to a junior can make the janitor’s day. All too often CEO’s and other top managers allow these opportunities to motivate their people slip by. Result: emotionally crippled staff that find no meaning in job other than ‘’survival’’. This program will change the motivational climate in your organization and your employees and customers will be better for it.

CONTENT:

Motivation strategies; Uniform Motivation Tactics; Roles of middle managers; Rules of Behaviour; Price Motivation system; Motivators; Fear and Incentive Motivation versus Self Motivation; Win-win Relationships; Empowerment; Monthly Motivation Themes; Rules of personal Success. The Carrot Principle.



OBJECTIVE:

To equip managers and executives to understand what turns people on and what needs be done to get employees and customers on their side.

Course Title For whom Duration
MOTIVATING EMPLOYEES AND CUSTOMERS Executives/Managers/Supervisors 2days

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