CUSTOMER CARE...

CUSTOMER CARE

CUSTOMER CARE

CONCEPT:

Together with the employees, the customer is the goose that lays the golden egg. The customers are responsible for 100% of the organization’s profit. Without the customer, there is no business. The customer deserves our attention. The truth is, we all believe the ‘’customer is king’’ but we never ever treat him as such. Treating the customer as king means he must be given full value for his money.

CONTENT:

Visioning the customer experience. Voice of the customers; Moments of Truth; Value Analysis; Customer value chain; Internal & External Customers; Determinants of customer value; Customer profiling; The Golden Rules of customer care; Who is more important Your customer or your employee?; Japanisation of customers; Attributes Importance versus Company performance, Gap Analysis, Breaking the Barriers to Customer Care; 18 rules of customer care; Learning From the world best companies- Nordstrom, MBNA.



OBJECTIVE:

To expose participants to various dimensions of customers care and show the critical relationship between customer value and profitability

Course Title For whom Duration
CUSTOMER CARE All Employees, Especially Frontline Staff 3 Days

REQUEST SPECIAL TRAINING

Make a request











Courses on Mastermind program